TouchPoint is a unique and extremely cost effective way to capture instant customer feedback and data via a web or phone based questionnaire, giving realtime insight in to how your customers feel about your business or event.
Our platform, configured and managed by a dedicated Turquoise account manager, allows the bespoke creation of questionnaires to be answered by respondents by text or online, along with a client portal for viewing and visualising the results in realtime.
We are even able to recruit or access customers when you have no existing contact information.
Our range of proprietary products and research methodologies, which have been developed over many years of hard work, underpin the services that we provide and help to give an edge to our research that stands out from the crowd.
Turquoise Touchpoint draws on cutting edge research methodologies as well as the most recent customer engagement technology, in order to give our clients a competitive edge that virtually no other market research company can provide.
How can Turquoise Touchpoint benefit your business?
- Get closer to your customers and have direct access to an ever growing database of your most active and engaged clients
- Immediate customer feedback 24/7
- Have the ability to understand exactly what your customers want from you as a business
- Help you decide on which areas of the business need investment and improvement
- Help determine where your strengths are in the eyes of the customer
- Understand how satisfied your customers are
- Protect your customer base and spot negative influences before they cost you money or reputation
Turquoise Touchpoint supports many leading firms…
Turquoise Touchpoint is used on an ongoing basis by many of our clients who see Turquoise as a long term partner, playing a key role within the client’s business planning and strategy, rather than as a short-term research contractor. If you are an existing client of ours or a business that is completely new to us, we would love to tell you how Turquoise Touchpoint can deliver value to your firm and help you stay ahead of the pack.