Turquoise Game Changer has been successfully deployed to understand the experiences of hundreds of thousands of customers, as they interact with products, services and businesses. This has provided organisations with actionable insights resulting in tangible and measurable change and improvement. We utilise a blend of next-generation text analytics software alongside human analysis, to establish keywords and themes from any number of text based comments from virtually any source. These comments can then be looked at through various lenses to interpret emotion and to highlight improvement opportunities.
The same Game Changer technology is now being leveraged to analyse staff experience, giving CEO’s, department heads and managers a far better vantage point to tackle the question of how to improve employee engagement.