Investigating patient support usage and perceptions

UCB Pharma required a market research study that investigated usage and perceptions of patient support programmes in different EU markets and to explore what an ideal solution might look like.

a nurse helping an old person

Methodology

A large-scale international research patient study was conducted by Turquoise across the UK, Germany, Italy, France and Spain with sufferers of a number of conditions. A number of these conditions were extremely niche and challenging requiring our experience on which international panels to access for optimum results.

In addition to the online patient research, an online survey was also conducted with a number of key HCP audiences in both Germany and the UK.

Outcome

The results have highlighted how patients currently experience these patient support programmes and how UCB would need to refine and supplement their offering across each market. The outputs of this study are now being implemented across each market.

Our unique approach

The Triple Nexus Model

Whether we are helping pharmaceutical companies understand and predict patient behaviour, powering smarter data-driven strategy, or driving organisational change, our unique model helps deliver scientifically superior results for the whole industry.

Know

Know what consumers think, better than they know themselves. Our model uniquely unearths subconscious psychological factors that influence customer feelings and behaviours.

Validate

Our model validates deeper methodological and contextual factors behind the data, not just the data itself, which helps uncover truly relevant insight while minimising noise.

Predict

Our unique model allows pharmaceutical companies to accurately predict market and customer behaviour, helping to power genuinely forward-thinking strategy and decision making.

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Our work, your success

Powering breakthrough decision-making

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