Industry expertise

Insight That Builds Better Communities

Modern councils face the challenge of designing services that are efficient, inclusive, and well used. At Turquoise, we deliver tailored market research for local authorities, helping councils make informed decisions about car-parks, public spaces, and civic amenities.

Armed with nearly 40 years of expertise, our research goes beyond statistics. We blend behavioural insight, robust data, and sharp analysis so councils can plan with clarity, optimise usage, and budget with confidence.

We don’t just inform. We empower councils to create better, fairer, and more cost-effective public services.

Why Local Councils Need Market Research

Well-informed research underpins strong local policymaking:

Public Spaces (Parks etc.)

Gauge how different demographics use parks, what amenities are most needed, and how space contributes to community wellbeing.

Car-parks

Understand drivers’ behaviour, peak usage patterns, pricing sensitivity, and the case for smart tech or electric vehicle infrastructure.

Budget & Resource Efficiency

Prioritise investments with evidence, avoiding trial-and-error in service delivery.

Community Engagement

Ground decisions in real needs, not assumptions, so plans earn public support.

Sustainability & Inclusivity

Ensure access and design meet diverse needs, from accessibility to environmental use.

What We Research - How It Helps

Minimise risk: Market research ensures that you are making data-driven decisions rather than relying on assumptions, which increases the likelihood of a successful project, product or service.

Discover opportunities: Market research not only enables you to find the answers you have been looking for, it also helps you uncover unmet needs and emerging trends that can drive innovation and market expansion.

Understand your customers: Customers are the key to growing your business. Market research ensures you gain deep insights into customer motivations, preferences and pain points helping you create and deliver products and services that truly resonate with your audience.

Optimise marketing efforts: Taking a stab in the dark is not only ineffective but also wastes money and resources. Drive engagement and conversions by targeting the right audiences with relevant messaging all backed up with market research.

Stay ahead of competitors: It’s no longer good enough to just think you know your customers. It’s time to invest in market research to stay ahead of market shifts and maintain your competitive advantage.

Public-Space Activation & Amenity Needs

Survey local perceptions of town squares, inner-citypublic spaces, parks, what attracts people, when they visit, and what’smissing. This enables councils to plan playgrounds, seating, lighting, orevents that truly match public needs.

Car-Park Usage & Behaviour

Valuable insights into occupancy across times and locations, payment preferences, and demand forecasting. In turn, councils can implement dynamic pricing, reduce congestion, and improve revenue without penalising users.

Resident Needs & Preferences

Capture whether people walk, drive, prefer green leisure spaces or accessible services. We combine audits, intercept surveys, focus groups, and observational techniques to gather comprehensive insight.

Trend Identification & Strategic Planning

Identify emerging priorities, like outdoor workspace, quiet zones, or active travel, and build public spaces that address both current and future community needs.

Our Approach: From Data to Decisions

Discovery & Scoping

Understand your council’s priorities, community context, and existing data.

Fieldwork & Engagement

Employ surveys, observational studies, digital analytics, and stakeholder input.

Insight Synthesis

Convert raw findings into clear, actionable insight, emphasising both trends and anomalies.

Strategic Recommendations

Deliver practical proposals: from changing car-park tariffs to enhancing parkfacilities or reconfiguring footfall routes.

Support & Evaluation

Assist with implementation, monitor impact over time, and refine strategies based on real-world results.

Why Councils Choose Turquoise

Minimise risk: Market research ensures that you are making data-driven decisions rather than relying on assumptions, which increases the likelihood of a successful project, product or service.

Discover opportunities: Market research not only enables you to find the answers you have been looking for, it also helps you uncover unmet needs and emerging trends that can drive innovation and market expansion.

Understand your customers: Customers are the key to growing your business. Market research ensures you gain deep insights into customer motivations, preferences and pain points helping you create and deliver products and services that truly resonate with your audience.

Optimise marketing efforts: Taking a stab in the dark is not only ineffective but also wastes money and resources. Drive engagement and conversions by targeting the right audiences with relevant messaging all backed up with market research.

Stay ahead of competitors: It’s no longer good enough to just think you know your customers. It’s time to invest in market research to stay ahead of market shifts and maintain your competitive advantage.

Specialist Public Sector Insight

We speak the language of councils, with research shaped by real local authority needs.

Four Decades of Experience

A trusted track record of shaping better outcomes across complex sectors.

Behaviour-Led Research

We go beyond numbers, uncovering motivations and preferences that guide people’s actions in civic spaces.

Clear, Actionable Insight

No jargon, just clear recommendations that translate seamlessly into policy and operational plans.

Our work, your success

Powering breakthrough decision-making

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Make Better Decisions for Your Community

Whether you’re looking to reduce car-park congestion, revitalise a green space, or plan public facilities with foresight, Turquoise can help. Our tailored research ensures council decisions are both smart and sustainable.

Let’s talk about research that works. Contact our specialists to explore how we can help your council deliver public value through evidence-led planning.

FAQs

What difference does behavioural insight make in public space planning?

It uncovers how and why residents use, or don’t use, spaces, helping design environments that feel inclusive, inviting and safe.

Minimise risk: Market research ensures that you are making data-driven decisions rather than relying on assumptions, which increases the likelihood of a successful project, product or service.

Discover opportunities: Market research not only enables you to find the answers you have been looking for, it also helps you uncover unmet needs and emerging trends that can drive innovation and market expansion.

Understand your customers: Customers are the key to growing your business. Market research ensures you gain deep insights into customer motivations, preferences and pain points helping you create and deliver products and services that truly resonate with your audience.

Optimise marketing efforts: Taking a stab in the dark is not only ineffective but also wastes money and resources. Drive engagement and conversions by targeting the right audiences with relevant messaging all backed up with market research.

Stay ahead of competitors: It’s no longer good enough to just think you know your customers. It’s time to invest in market research to stay ahead of market shifts and maintain your competitive advantage.

Why is car-park research important for councils?

Efficient understanding of usage patterns, pricing sensitivity, and demand ensures revenue is maximised and congestion is managed, without unfair cost burdens.

Can research help councils with limited budgets?

Absolutely. Insight helps focus resources where they’ll have the most impact, whether that’s upgrading specific areas, changing opening hours, or better marketing local spaces.