Crawford & Company is the world’s largest independent claims management company, with more than 700 offices in 70 countries. In the UK, Crawford operates through 27 offices and requires continuous tracking of their loss adjusters. Turquoise provides regular, monthly tracking surveys for Crawford & Co.
All throughout the year, Turquoise conduct a continuous tracking survey from our in-house CATi unit, where we interview 50 domestic claimants who have been provided with a loss adjuster by Crawford & Co. In addition, each month, we also interview 30 businesses who have made a claim.
Our market research provides insights to the Crawford & Co UK team who use the statistics and verbatim comments as a basis of their monthly discussions on loss adjuster performance and to inform their Net Promotor Score. Each month, top level insights from the continuous tracking surveys are also reported back to the U.S. office.
Our unique approach
Whether we are helping insurance companies understand and predict customer behaviour, powering smarter data-driven strategy, or driving organisational change, our unique model helps deliver scientifically superior results for the whole industry.
Know what consumers think, better than they know themselves. Our model uniquely unearths subconscious psychological factors that influence customer feelings and behaviours.
Our model validates deeper methodological and contextual factors behind the data, not just the data itself, which helps uncover truly relevant insight while minimising noise.
Our unique model allows organisations to accurately predict market and customer behaviour, helping to power genuinely forward-thinking strategy and decision making.
