Company news
11th November 2025
With much celebration we announce the promotion of two of our colleagues, Laura Scott, and Frank Paxton to the role of Associate Director. Both long-standing members of our team, they have made significant contributions at Turquoise, and these promotions see them take on senior management roles that strengthen the business for the future.
Laura has been with Turquoise for 25 years, most recently as Operations Manager. She brings deep experience across all major sectors and guides her teams with care and precision. As a highly experienced moderator, Laura is especially strong in research for water companies, healthcare, automotive, and charity clients. She continues to manage our fieldwork teams, ensuring projects are executed in a timely manner and to the highest standard.
Frank has been with Turquoise for 12 years, helping to turn data into insight that drives better decisions for our clients. He leads quantitative research across higher education, utilities, finance and the charity sector, specialising in survey design, segmentation and statistical modelling. Frank has developed many of the analytical frameworks behind our flagship studies and now plays a key role in strengthening our analytical capability while guiding Turquoise’s future direction.
These promotions reflect more than individual achievement. They mark an important step in strengthening Turquoise’s leadership for the years ahead. As the research industry continues to evolve, we are building a structure that can adapt quickly to new technologies and approaches, while staying grounded in the values that have guided Turquoise for nearly four decades.
Laura and Frank will both take a more active role in working with prospective clients, contributing to the design of research programmes and supporting proposal development, alongside continuing their existing areas of responsibility. Their insight and experience will play a key part in shaping how Turquoise grows and continues to deliver high-quality, evidence-based insight for our clients.
At the heart of Turquoise is a curiosity about how people think, feel, and behave, paired with a commitment to rigorous data collection and clear reporting. These are the foundations on which we have built our reputation, and which Laura and Frank embody in their work every day.
Our research model is the product of nearly forty years of refinement. It brings together different data sets and research methodologies to provide analysis that is deeper, more useful, and more predictive of human and market behaviour. Learn more about our approach.
We are excited to see how Laura and Frank will continue to shape the next chapter of Turquoise as we grow, innovate, and remain true to our purpose of understanding what drives people and decisions in an ever-changing world.
Market research journal
Turquoise won the Landscape Institute award for climate change research with National Trust.
Turquoise won the Landscape Institute award for climate change research with National Trust.
The new normal highlights increasing inequality, with more opting for private healthcare.
Market research shows UK utilities have record-low customer satisfaction and rank least friendly.
The higher education sector has faced rapid changes, including hybrid learning and global competition.
Born mid-1990s to early 2010s, Gen Z is reshaping consumer trends and workforces.
Changes in the way we generate energy have recently come into sharp focus.
The cost-of-living crisis hinders UK households' ability to afford essentials, donations.
Turquoise won the Landscape Institute award for climate change research with National Trust.
Turquoise won the Landscape Institute award for climate change research with National Trust.
Product success depends on thorough market research, especially in international markets.
Colour is crucial in branding design, requiring alignment with business strategy.
2020-2021 disrupted education, with 2022 bringing new but equally daunting challenges.
Charities face ongoing struggles post-2020, unlike other sectors recovering from disruptions.
The UK's 2050 net-zero pledge requires major policy changes and lifestyle shifts.
The UK water industry faces ongoing challenges with scarcity, demand, and aging infrastructure.
We make thousands of daily decisions, ranging from trivial choices to life-changing ones.
The oil and gas sector faces major transformation, with geopolitical events driving price hikes.
A holistic sustainability approach outperforms piecemeal efforts, despite conflicting priorities.
Higher education is evolving, with increasing global enrolment in various learning formats.
Ongoing market research is crucial for achieving business growth, new markets, and success.
Entrepreneurship is booming, but poor planning causes one-third of businesses to fail.
Turquoise won the Landscape Institute award for climate change research with National Trust.
Turquoise won the Landscape Institute award for climate change research with National Trust.
Turquoise won the Landscape Institute award for climate change research with National Trust.
Entrepreneurship is booming, but poor planning causes one-third of businesses to fail.
Turquoise won the Landscape Institute award for climate change research with National Trust.
Turquoise won the Landscape Institute award for climate change research with National Trust.
Turquoise won the Landscape Institute award for climate change research with National Trust.
Turquoise won the Landscape Institute award for climate change research with National Trust.
Turquoise won the Landscape Institute award for climate change research with National Trust.
Turquoise won the Landscape Institute award for climate change research with National Trust.
Turquoise won the Landscape Institute award for climate change research with National Trust.
The higher education sector has faced rapid changes, including hybrid learning and global competition.
2020-2021 disrupted education, with 2022 bringing new but equally daunting challenges.
Higher education is evolving, with increasing global enrolment in various learning formats.
Born mid-1990s to early 2010s, Gen Z is reshaping consumer trends and workforces.
Product success depends on thorough market research, especially in international markets.
Colour is crucial in branding design, requiring alignment with business strategy.
We make thousands of daily decisions, ranging from trivial choices to life-changing ones.
Ongoing market research is crucial for achieving business growth, new markets, and success.
Entrepreneurship is booming, but poor planning causes one-third of businesses to fail.
Entrepreneurship is booming, but poor planning causes one-third of businesses to fail.
Market research shows UK utilities have record-low customer satisfaction and rank least friendly.
Changes in the way we generate energy have recently come into sharp focus.
The UK's 2050 net-zero pledge requires major policy changes and lifestyle shifts.
The UK water industry faces ongoing challenges with scarcity, demand, and aging infrastructure.
The oil and gas sector faces major transformation, with geopolitical events driving price hikes.
At Turquoise, our team of expert market research analysts are on-hand to conduct the fieldwork, interpret raw data, gain meaningful insights and provide actionable guidance to help your business thrive. Get in touch today and let's talk.
